There are two main different types of Business Process Models:
- the ‘as is’ or baseline model (the current situation)
- and the ‘to be’ model (the intended new situation)
The process we follow is defined in the process improvement lifecycle.
- Document/retrieve existing process – depending upon the maturity of the organisation or how embedded the current business processes are, this will help inform the need to develop the ‘as-is’ baseline model.
- Evaluate the process – gather feedback on what works well, what needs improvement, enforced changes due to new computer system, etc.
- Define the new process – see method listed below
- Implement the new process – training, communications and roll-out
- Monitor the new process – feedback, tracking
Step 1 – Define the new process
This could involve workshops, small groups to define the new process where we map it out based on function and process steps.
Step 2 – For each step you need to define the “how”
Against each process define the expect outcome.
Step 3 – Defining accountability matrix
This defines who is Responsible, Accountable, Consulted and Informed at each process step.
Step 4 – Coding the process flow into the process software
Using the above information this can be directly translated into the software as process, phases and tasks.
Step 5 – Translating SIPOC and RACI against the task
Now using the SIPOC against each task enter the details.