Process method

There are two main different types of Business Process Models:

  • the ‘as is’ or baseline model (the current situation)
  • and the ‘to be’ model (the intended new situation)



The process we follow is defined in the process improvement lifecycle.

  • Document/retrieve existing process – depending upon the maturity of the organisation or how embedded the current business processes are, this will help inform the need to develop the ‘as-is’ baseline model.
  • Evaluate the process – gather feedback on what works well, what needs improvement, enforced changes due to new computer system, etc.
  • Define the new process – see method listed below
  • Implement the new process – training, communications and roll-out
  • Monitor the new process – feedback, tracking


Step 1 – Define the new process

This could involve workshops, small groups to define the new process where we map it out based on function and process steps.


Step 2 – For each step you need to define the “how” 

Against each process define the expect outcome.


Step 3 – Defining accountability matrix

This defines who is Responsible, Accountable, Consulted and Informed at each process step.


Step 4 – Coding the process flow into the process software

Using the above information this can be directly translated into the software as process, phases and tasks.


Step 5 – Translating SIPOC and RACI against the task

Now using the SIPOC against each task enter the details.